Frequently Asked Questions
Answers to some of our most common questions about screen printing,
embroidery, and our products and services.
To place an order, simply browse our Online Catalogue, select your items and complete our online Contact Form. We will get back to you with your personalised quote.
Alternatively, we also accept orders via email or telephone.
Our minimum order quantities are as follows:
Screen printing: – 20 items;
Embroidered caps: – 10 items;
All other printing and embroidery – 5 items.
The vast majority of orders are dispatched within 5 to 10 working days from the date of payment. However, this may vary slightly depending upon how busy we are, and how quickly you approve the artwork.
Please contact us before ordering if you require your items for a specific date, and/or you are concerned about receiving your order in time.
Purchases made through our website can be paid for using most major credit and debit cards.
For all other sales, you can pay via bank transfer (BACS) or a card payment link attached to your invoice.
In short, yes. All our items are made to order and we start incurring costs as soon as your order is received.
All orders purchased ONLINE through our website receive FREE shipping within the UK. The only exception being our Sample T-shirts where we charge £3.50 +VAT for delivery.
For all other sales, the cost of delivery will be included within your quote, as it is largely dependant upon the size and weight of your order. That said, the cost of delivering one large box is approximately £10 +VAT.
If you live locally to Northwich we also offer the option of FREE collection.
No, we only ship to the UK mainland.
Yes, but only by prior agreement. We are an online business and do not operate a physical store front.
If you wish to collect your order, we ask that you contact us beforehand to make sure that someone is around to meet you (we will provide you with our address at this time).
Once you placed your order and paid, we will order the relevant garments from our supplier and send you a digital mock-up of your design. Upon approval of the digital mock-up, we will print / embroider your items ready for collection or delivery.
We will not accept returns on personalised products unless the items are faulty, damaged or an error has been made which is our fault.
You must email us at enquiries@nextwaveprinting.com within 14 days of delivery, quoting your order number and reasons for wanting to return the items. At this time, we will investigate your concerns and respond as necessary.
We will not accept any returns brought to our attention more than 14 days after the date of delivery.
Returned items should be unused and must be returned in the original packaging with any enclosed documentation. Where it is found that we have made an error, and/or the goods were supplied faulty and/or damaged, we will contact you directly to discuss a suitable resolution.
Online Sales:
All items purchased through our website are fully inclusive of all fees – the price you see is the price you pay. There are no hidden charges.
Embroidery:
We charge a setup fee of £15 +VAT for converting your logo into a stitch file. This is a one-off fee and will not be charged for future orders using the same design.
Screen Printing:
There is a setup fee of £25 +VAT for each screen required to print your design. A separate screen is required for each colour. For example, the setup fee for a three colour design would be £75.00 + VAT.
No, sorry. The time and costs involved in setting up an order for one t-shirt are the same as setting up an order for one hundred t-shirts. For this reason, it is not always viable to provide a printed sample. We can however provide an unprinted garment as a sample for the full retail cost of the item, plus the cost of delivery.
We accept artwork with the following file extensions: JPEG, TIFF, PNG, EPS, PDF, AI and PSD.
Your artwork should be sized to print at a minimum resolution of 200 PPI (pixels per inch).
Please note that our maximum print size is 15 inches (height) x 12 inches (width), and that your design may need to be resized to fit the smallest garment.
If providing a vector file (EPS, PDF or AI), please ensure that any fonts are converted to outlines before saving your artwork.
If you are unsure about any of the above, please call us on: 01606 251029.
All prices within our Online Store are EXCLUSIVE of VAT.